HELPDESK- SUPPORT IT

Helpdesk Start

For a start-up

$499/mo
  • Support IT: 5h
  • Settlement: 60 min
  • Reaction time: 48h
  • Max tickets*: 5
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Helpdesk Buisness

For small buisnesses

$1299
$999/mo
  • Support IT: 15h
  • Settlement: 30 min
  • Reaction time: 24h
  • Max tickets*: 30
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Helpdesk Pro

For big companies

$2399/mo
  • Support IT: 30h
  • Settlement: 15 min
  • Reaction time: 12h
  • Max tikets*: 120
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Helpdesk Premium

For the demanding

$4199/mo
  • Support IT: 60h
  • Settlement: 15 min
  • Reaction time: 4h
  • Max tickets*: 240
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* The number of tickets decreases in proportion to the helpdesk time worked.

Full specification 

Check what HELPDESK gives you at OutIT4U.com

Software

Helpdesk

Use problem reporting software without investing huge amounts of money. Get control of your business.

Global

Knowledge base

Use our global Knowledge Base, which we have created based on the problems of all our clients.

TICKET

Processing time

Thanks to the settlement of the execution time of your tickets, you will have direct access to the service time used in a given plan.
EMAIL

Notification

Control the use of your tickets and time on an ongoing basis, buy missing hours online so that your company can operate without interruption.

IT department

Employee

Use it by hiring Helpdesk employees in your company without employment, without Social Insurance Institution, holidays or sickness.
EXPERIENCE

Knowledge & Skills

Use the knowledge, experience and skills of people who have 20 years of experience, do not waste time looking for solutions.

One click to start managing problems.

Problems, events, reports

You are just one click away from being able to see what’s bothering your company in the field of IT. What your employees are grappling with. In an easy and simple way, you can view your requests and analyze, for example, their reaction time, the number of clarifications to achieve the expected result.

I WANT TO BUY HELPDESK SERVICE

Conveniently report problems wherever you are

Full control anytime, anywhere

The HELPDESK software is very reliable. You can manage and view your cases that have been reported to your Helpdesk from any place and from any device with a web browser. This is very convenient if you need to check on a case while you are away from your desk. The software is also very easy to use and you can get started using it right away.

Take knowledge of problem in your comapny

Thanks to the Helpdesk software, you will have knowledge about your company, what it bothers you and what problems it is struggling with. Would you be driving the car still patching the hole instead of checking the cause?

See what benefits you will get with the HELPDESK service?

no limit

reporting employee

It doesn’t matter if you have 2 or 20 employees in the company. Anyone can report a problem without restrictions, which our IT Helpdesk department will solve within a specified period of time.

No limit

knowledge base

We provide you with unlimited access to the knowledge accumulated over 20 years of experience and problems of our clients.

NO LIMIT

experience

Enjoy unlimited use of our experience as part of your hourly schedule. If the hours run out, you can continue using it

REMOTE

software assistance

We will help you remotely thanks to the remote assistance program that will allow you to connect to your employee’s computer and help you directly.

IT SPECIALIST with

no employment cost

With Helpdesk you get a dedicated consultant for your company, it’s like hiring an employee for the department, without all employment costs.

SAVING

money & space

You do not have to invest money in equipment and the place of your IT department. Your department is remote and works as if it were on site.

Compare plans

Choose Your plan Start Buisness Pro Premium

Price / month
$499
$1349 / $999
$2399
$4199

Basic differences

The number of Helpdesk hours
5h
15h
30h
60h

Price per hour
$99,8
$89,93 / $66,6
$79.97
$69,98

Ticket settlement
60 min
30 min
15 min
15 min

Tickets*
5
30
120
240

Maks reaction time
48h
24h
12h
4h

Price for extra hour
$150
$130 / $100
$100
$85

Knowlage base

Managment

Ticket system

No limit of users

Statistics

Control Your work hours

History of notifications

Services included in HELPDESK plans

Remote Support IT

First line support

Second line support

IT consulting

Administration Windows/Linux Server

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* The number of tickets decreases in proportion to the helpdesk time worked